Customer Service

Return/Exchange

Defective Merchandise: HandsOn Equine, LLC will replace a defective item upon inspection at our facility. Return for exchange claims must be made within 30 days of receipt. Returns must be sent prepaid freight along with your remittance of USD $5.95 shipping, handling and re-stocking fee. No Cash Refunds.

All returns for exchange must be authorized by HandsOn Equine, LLC. Returns from dealer’s customers will only be accepted upon approval from both HandsOn Equine, LLC and Dealer where item was purchased.

All returns for exchange must have a copy of the original invoice, and note with contact information and explanation for why the item(s) are being returned for exchange.

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